Exercice 3.1:
Text completion: complete the conversation below meaningfully
Use these expressions : Would you like me / Can I / This is / may I help you?
- Good morning EMG company, Mbaye Gueye’s office.
- …………….. Serigne Mboup.
- How ……………………?
- Oh I’m sorry Mr. Gueye is in a meeting right now.
- ……………………………. to transfer you to his voice mail or may I take a message?
- Certainly!
- ……………. get your name?
- Would you spell that for me, please?Exercice 3.2: Use these expressions : Who’s calling / Can I take a message / How may I help youYou: ……………………………………………………………………………… ?
Person calling: I would like to talk to your manager, please !
You: …………………………………………………………………………………?
Person calling: Youssou Ndour, CEO of GFM.
You: ………………………………………………………………………………….?
Person calling: Yes, you can. Please tell him that I’ll call back tomorrow at 10 amYou are working in a company and one person is calling to talk to the manager. Imagine and write out the phone conversation.Exercice 3.3: Complete with correct expression for the following situations:1. Situation: Agreeing or not agreeing to call back
Expression: _______________________________
2. Situation: Ending a call
Expression: _______________________________
3. Situation: You asking somebody to spell a name
Expression: _______________________________Exercice 3.4 :
1. Give 2 expressions for calling on the phone:
1.a :-------------------------------
1.b :-------------------------------2. Give 2 expressions for answering the phone:
2.a :-------------------------------
2.b :-------------------------------
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