Question 3.1 : Hello, can I help you?
a.somebody is calling you
b.you are calling somebody
c.somebody is leaving you
Question 3.2 : This is Mr. Diop speaking
a.he is thanking a person
b.he is greeting a person
c.he is introducing himself
Question 3.3 : Can I speak to Mr. Fall, please?
a.he is inviting a person
b.he is asking for money
c.he is asking for a favour
Question 3.4 : Could you hold one moment?
a.he is asking a person to wait
b.he is leaving a person
c.he is asking a person to call later
Question 3.5 : I am afraid she is away from her office
a.she is not available
b.she is in her office
c.she will come soon
Question 3.6 : That’s okay. I’ll call later
a.he is promising to call again
a.he waits for a phone call
c.he refuses to call again
Question 3.7 : Can I take your number please?
a.he wants the person to call a number
b.he gives a number
c.he wants the person to give his number
Question 3.8 : Would you like me to transfer you to her voice mail or may I take a message?
a.he invites a person
b.he wants to give a message
c.he wants the caller to leave a message
Question 3.9 : And what message may I pass on?
a.he is asking the caller to call back
b.he is asking the caller to wait
c.he is asking for a message
Question 3.10 : Oh I’m sorry Miss Phelps is in a meeting right now.
a.she cannot answer the phone
b.she is answering the phone
c.she refuses to answer the phone