Section outline

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      Date d'activation: 

      du 05 Mars 2020– 15 Mars 2020

      Présentation du chapitre 3  : Mme Evelyne Rose FAYE

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      Le Chapitre 3 est disponible ici en vidéo.

    • Chapiter 3 : Calling and answering the phone Fichier
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      Le cours (Chapitre 3) est disponible ci-dessus en PDF .Veuillez cliquer sur le lien ci-dessus.

    • Tests de Connaissances du chapitre 3
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      C'est une série de questions fermées (QCM, ou QCU, V/F, réponse courte, association etc.) pour vous permettre  de tester vos connaissances sur le chapitre 3 du cours.
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      Exercices de Travaux Dirigés du chapitre 3

      Exercice 3.1 :

      Text completion: complete the conversation below meaningfully

      Use these expressions : Would you like me /   Can I / This is   /  may I help you?  

      - Good morning EMG company, Mbaye Gueye’s office.

      - …………….. Serigne Mboup.

      - How ……………………?

      - Oh I’m sorry Mr. Gueye is in a meeting right now.

      - ……………………………. to transfer you to his voice mail or may I take a message? 

      - Certainly!

      -  ……………. get your name?

      - Would you spell that for me, please?

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      Exercice 3.2 :

      You are working in a company and one person is calling to talk to the manager. Imagine and write out the phone conversation.

      Use these expressions :  Who’s calling / Can I take a message / How may I help you

      You: ……………………………………………………………………………… ?

      Person calling: I would like to talk to your manager, please !

      You: …………………………………………………………………………………?

      Person calling: Youssou Ndour, CEO of GFM.

      You: ………………………………………………………………………………….?

      Person calling: Yes, you can. Please tell him that I’ll call back tomorrow at 10 am.

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      Exercice 3.3 :

       Complete with correct expression for the following situations:

      1. Situation: Agreeing or not agreeing to call back 

      Expression: _______________________________

      2. Situation: Ending a call

      Expression: _______________________________

      3. Situation: You asking somebody to spell a name

      Expression: _______________________________

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      Exercice 3.4 :

      1. Give 2 expressions for calling on the phone:

      1.a :-------------------------------

      1.b :-------------------------------

      2. Give 2 expressions for answering the phone:

      2.a :-------------------------------

      2.b :-------------------------------


    • Exercices de TD du chapitre 3 : Répondre Test
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